FAQ/Return Policy
Here at Road Runner Bags, we strive for the better in everything. With that comes a better business model and a better way of doing business. That is why most items are made to order. Each item has a sense of personality to it and a handmade feel.
No exchanges, returns, or cancellations will be allowed without written email correspondence first! We will consider your requests, but please make the assumption that your purchase is ultimately, final.
- Under some circumstances we will exchange new/unused products but that is not guaranteed. The customer will be responsible for shipping charges and any remaining balances for the exchange.
- A return is not guaranteed, but may be considered with written email correspondence. Please note that the customer will be responsible for shipping charges, and the refund will incur a 15% total order processing fee. Returned items must be in 100% new and unused condition, free of the slightest bit of wear, odor, or blemish.
- If any product is sent back to us in used condition we will not be able to accept the exchange/return, and you will be responsible for the shipping charges to return it to you.
- Color changes are not allowed under any circumstance. We will allow you to cancel and re-order the item in your preferred color. If you would like to change or adjust your order in any way, please send us an email us at: Info@RoadRunnerBags.us
We will ship everywhere except for Japan. However, you can still get your hands on our gear through our rad distributor for this region. We encourage you to check out:
Japan: https://www.roadrunnerbags.jp/
@roadrunnerbagsjp
Stock:
You can also view our stock listings on each product page. If you are wishing to receive your bag(s) by a certain time, please call 213-221-8638 or email us info@roadrunnerbags.us. Communication is key, and we're happy to do what we can to help meet your timeline.
Shipping/Custom Fees and Charges:
The customer is 100% responsible for all charges that may occur after the order has been shipped out of our LA warehouse.
We apologize for any inconvenience this may cause, but Road Runner Bags cannot be held responsible for fees/charges/tariffs that your “ship-to” country may apply to the order.
Q. Hours of Operation
A. Our hours of operation are listed below. You can reach us during these hours and please do not hesitate to reach out by phone if you need an immediate response.
Online Sales and Web Store:
Monday - Friday: 9am - 4pm (Pacific Standard Time)
Saturday/Sunday: Riding Bikes! (:
Q. Where are the bags made?
A. The one and only location in Downtown Los Angeles by us -- by cyclists, for cyclists! We're a small handmade operation making each and every one of our bags in-house from cutting to sewing each and every stitch. Swing by and see it go down during our hours of operation at the address below.
Road Runner Bags818 South Main Street
Q. Where do you ship?
A. We ship everywhere except for Japan. However, you can still get your hands on our gear through our distributors for these regions.
Japan: https://www.roadrunnerbags.jp/
Q: Customs Fees/Charges
"My order is being shipped outside of the US; who will pay the customs fees/charges if they occur?"
A: The customer is 100% responsible for all fees/charges that may occur after the order has been shipped out of our LA warehouse.
We apologize for any inconvenience this may cause but Road Runner Bags cannot be held responsible for fees/charges/tariffs that your "ship-to" country may apply to the order.
Q. How can I get a quote for shipping?
A. You can get a price for shipping as you check out through our website. Just proceed through the steps of the cart.
Q: Which is your shipping provider?
A. We ship via USPS, UPS and FedEx
Q. Is there tracking on my bag?
A. You will receive an email with shipping info as soon as your order is ready. Please keep in mind we are not responsible for packages after transferring them to USPS, UPS or FedEx. We deliver all of our packages personally to the Post Office and UPS, FedEx Ship Centers by bike to do everything we can to ensure that your package is delivered. It is up to the shipping companies and your country's postal service to then deliver your package.
For more details, please visit our Shipping page.
Q. When will my bag be shipped out?
A. This answer can fluctuate at different times. You may see our visible stock as you select each item. Any items in stock will be shipped out in 24-48 hours, depending on the time you place your order and the day of the week. If it's not in stock, we have to make it to order. Depending on the item, quantity and variations in your order, it usually requires about 1-3 week lead time to fulfill orders. Small accessories take 1-2 weeks to fulfill while larger bags (Jammers, backpacks) can take up to 3 weeks but may require less time.
Please do not hesitate to contact us with time pressing items since we're more than happy to work out a timeline with you to accommodate your dates. Whether the item(s) listed to be in stock or not, over communicating with us will allow us to ensure we do everything on our end to have your bag(s) out to you in time. (:
Q. I'm in Los Angeles. Do you offer an option to pick up?
A. If you're local to LA, please enter your shipping address when checking out and you will see an option for local pickup. If you do not have a local shipping address, please pay for shipping and leave us a note requesting for local pickup. Once you pick up your order, (after you have been emailed the pick up confirmation), we will then process the refund of the shipping fees paid.
Q. Do you sell to shops? Wholesale price list?
A. Yes, we do. Please visit our Become a Retailer page for more info or email us at info@roadrunnerbags.us