FAQ/Return Policy/Shipping Info

Here at Road Runner Bags, we strive for the better in everything. With that comes a better business model and a better way of doing business. That is why most items are Made to Order. Each item has a sense of personality to it and a handmade feel.

At Road Runner Bags you’re supporting people, not a corporation. All products are backed by a one year, no questions asked, warranty on all stitching and a full lifetime warranty on fabric. Refer to the Warranty Page for more info! 
PLEASE READ THIS AND KNOW PRIOR TO YOUR PURCHASE! THANK YOU FOR SUPPORTING SMALL-SCALE HANDMADE OPERATIONS!
Please take into consideration our Return/Exchange Policy. We are unable to accept returns/exchanges at this time. Under some circumstances we will exchange new/unused products but that is not guaranteed. All orders placed during a sale are final and are not valid for cancellation. Any changes, including cancellations, to your current order may incur a 10% total order processing fee. By purchasing you agree to our full Terms and Conditions of Service agreement. We are a small handmade company which relies on the support from the community and customers. We try to make our customers as happy as possible within practical means. Thank you for your support and understanding!

We will ship everywhere except for Japan and all countries in the European Union. However- you can still get your hands on our gear through our rad distributors for these regions. We encourage you to check out:

Japan & S Korea: https://www.roadrunnerbags.jp/

Countries of the EU: https://www.roadrunnerbags.eu/

You can also view our stock listings on each product page under the "Inventory" tab near the bottom of the page. Those tabs are updated weekly but for the most accurate quantities please call 213-221-8638 or email us info@roadrunnerbags.us

Shipping/Custom Fees and Charges:
The customer is 100% responsible for all charges that may occur after the order has been shipped out of our LA warehouse. 
We apologize for any inconvenience this may cause, but Road Runner Bags cannot be held responsible for fees/charges/tariffs that your “ship-to” country may apply to the order.

 

Q. Hours of Operation

A. We operate Monday - Friday 10am - 7pm Pacific Standard Time, Saturday - 11am - 5pm; so if you're trying to get in contact with us via phone/email and we do not respond, it's because we are out riding our bikes!!

 

Q. Where are the bags made?

A. In Downtown Los Angeles by us -- by cyclists, for cyclists! We're a small operation producing each and every one of our bags in-house from cutting to sewing each and every stitch. Swing by and see it go down during our hours of operation at the address below.  

Road Runner Bags
818 South Main Street

Los Angeles, CA 90014

 

Q. Where do you ship? 

A. We ship everywhere except for Japan and all countries in the European Union. However, you can still get your hands on our gear through our distributors for these regions. 

Japan: https://www.roadrunnerbags.jp/

Europe: https://www.roadrunnerbags.eu/

 

Q: Customs Charges

"My order is being shipped outside of the US; who will pay the customs charges if they occur?"

A: The customer is 100% responsible for all charges that may occur after the order has been shipped out of our LA warehouse.

We apologize for any inconvenience this may cause but Road Runner Bags cannot be held responsible for fees/charges/tariffs that your "ship-to" country may apply to the order.

For any questions about this please contact us and we will do our best to help.

Email: roadrunnerbags@gmail.com 

 

Q. Do you sell to shops? Wholesale price list?

A. Yes, we do. Please visit our Become a Retailer page for more info or email us roadrunnerbags@gmail.com

 

Q. How can I get a quote for shipping?

A. You can get a price for shipping as you check out through our website. Just proceed through the steps of the cart.

 

Q: Which is your shipping provider?

A. We ship via USPS. 

 

Q. Is there tracking on my bag?

A. You will receive an email with shipping info as soon as your order is ready. Please keep in mind that USPS First Class Mail does not require scanning for tracking packages. We are not responsible for packages after transferring them to USPS. We deliver all of our packages personally to the post office by bike to do everything we can to ensure that your package is delivered. It is up to the USPS and your country's postal service to then deliver your package.

For more details, please visit our Shipping page. 

 

Q. When will my bag be shipped out?

A. This answer can fluctuate at different times. Right now, we are a bit backed up so most orders are shipped out in 1-4 weeks, but most of the time they are shipped out sooner. Also, please keep in mind that backpacks may be shipped out in 2-4 weeks, but small accessories can sometimes be shipped out in about 2 weeks.


roadrunnerbags@gmail.com

213-221-8638