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Returns and Exchanges

At Road Runner Bags, you're supporting people, not a corporation. All products are backed by a one-year, no questions asked, warranty on all stitching and a full lifetime warranty on fabric. Refer to the Warranty Page for more info.

 

RETURN POLICY:

Returns and exchanges are allowed only through the form below. Please understand all instructions before submitting your return form.

  • First, we will only return/exchange new/unused products within 30 days of the delivery date. You are responsible for shipping charges for the return/exchange and any remaining balances for the exchange.
  • You will be responsible for additional return shipping charges if the returned/exchanged items are not 100% new and in unused condition, free of wear, odor, or blemish. We will not accept used products for return/exchange.
  • If you would like to change your order in any way, please immediately contact us at info@roadrunnerbags.us
  • International order's duties/taxes paid cannot be refunded or applied to the new exchange.
  • Returns are refunded by the original payment method used, less the shipping paid.

To start your return/exchange, please pack your item(s) back up in the original packaging and return ship it to us at:

Road Runner Bags

818 S Main St

Los Angeles, CA 90014

Order RRB-[#####]  

Please include the order number (RRB-#####) on the outside of the package. 

Please ship your return/exchange through a trackable and signature-required service by USPS, UPS, FedEx, or DHL. We will not issue a refund or exchange if your package becomes lost in the mail.

After you have shipped your return, please save the tracking number for the form below.



RETURNS/EXCHANGES FORM


Tracking from the return shipment.
The name used on your original order.
The email address used on your original order.


You will be contacted by email once the package is received. If you don't receive a response by email, we will contact you by phone. 

We are a small, handmade company that relies on community and customer support. We try hard to make our customers as happy as possible within practical means. Thank you for your support and understanding!

Terms and conditions are subject to change without any notice. By purchasing, you agree to our full Terms and Conditions of Service agreement.

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