FAQ

Here at Road Runner Bags, we strive for the better in everything. With that comes a better business model and a better way of doing business. That is why some items are made to order. Each item has a sense of personality to it and a handmade feel.

At Road Runner Bags you’re supporting people, not a corporation. All products are backed by a one year, no questions asked, warranty on all stitching and a full lifetime warranty on fabric. Refer to the Warranty Page for more info!

Cordura Bags Care Instructions:

If you ever find your backpack or bike bag dirty or have an unwelcome scent, give it a good scrubbing! I usually grab my old sponge from the kitchen, give it a drop or two of dish soap, and then rinse the bag with warm water. Scrub the problem areas and then rinse the soap off with cold water. Air dry out of the sun, ideally open and hanging.

Q. Hours of Operation

A. Our hours of operation are listed below. You can reach us during these hours and please do not hesitate to reach out by phone if you need an immediate response.

Online Sales and Customer Service:

Monday - Friday: ~7:30 am - 3 pm (Pacific Standard Time)

Saturday/Sunday: Riding Bikes! (:

Q. Where are the bags made?

A. The one and only location in Downtown Los Angeles by us -- by cyclists, for cyclists! We're a small handmade operation making each and every one of our bags in-house, from cutting to sewing each and every stitch. Our manufacturing facility is closed to the public, but you're more than welcome to swing by and pick up your order at our front door. From there, you can catch a glance at our manufacturing operation. At the very least, you will be able to hear the machines!

Q. Where do you ship?

A. We ship everywhere except for Japan. However, you can still get your hands on our gear through our distributors for these regions.

Japan: https://www.roadrunnerbags.jp/

Q: Customs Fees/Charges

"My order is being shipped outside of the US; who will pay the customs fees/charges if they occur?"

A: In the checkout process on our website, once you reach the shipping option, you, as an international customer, must pay up front for taxes/duties.

Q. How can I get a quote for shipping?

A. You can get a shipping price when you check out through our website. Just proceed through the steps of the cart.

Q: Which is your shipping provider?

A. We ship via USPS, UPS, FedEx, and DHL for International shipments.

Q. Is there tracking on my bag?

A. You will receive an email with shipping info as soon as your order is ready. Please keep in mind that we are not responsible for packages after transferring them to USPS, UPS, or FedEx. We personally deliver all of our packages to the Post Office, UPS, and FedEx Ship Centers by bike, and we do everything we can to ensure your package is delivered. It is up to the shipping companies and your country's postal service to deliver your package.

For more details, please visit our Shipping page.

Q. When will my bag be shipped out?

A. This answer can fluctuate at different times. You may see our visible stock as you select each item. Any items in stock will be shipped out in 24-48 hours, depending on the time you place your order and the day of the week. If it's not in stock, we have to make it to order. Depending on the item, quantity and variations in your order, it usually requires about 1-3 week lead time to fulfill orders. Small accessories take 1-2 weeks to fulfill, while larger bags (Jammers, backpacks) can take up to 3 weeks but may require less time.

Please do not hesitate to contact us with time-sensitive items, since we're more than happy to work out a timeline with you to accommodate your dates. Whether the item(s) listed are in stock or not, over-communicating with us will allow us to ensure we do everything on our end to have your bag(s) out to you in time. (:

Q. I'm in Los Angeles. Do you offer an option to pick up?

A. If you're local to LA, please enter your shipping address when checking out, and you will see an option for local pickup. If you do not have a local shipping address, please pay for shipping and leave us a note requesting local pickup. Once you pick up your order (after you have been emailed the pickup confirmation), we will then process the refund of the shipping fees paid.

Q. Do you sell to shops? Wholesale price list?

A. Yes, we do. Please visit our Become a Retailer page for more info or email us at info@roadrunnerbags.us